Universal Credit has replaced Housing Benefit and a range of other welfare benefits for most working age people. If you do not fall into any of the categories below and you need help to pay your rent you will need to claim Universal Credit. Before applying for Housing Benefit please read all of the information on this page.
You should only apply for Housing Benefit if:
If you do not fall into any of the categories above and you need help to pay your rent you will need to claim Universal Credit.
If you need help to pay your council tax you will still need to claim Council Tax Support from the council.
Usually you won't get Housing Benefit if:
Find out if you should apply for Universal Credit instead. If.,after entering your postcode you are asked to sign in or register, this means you need to apply for Universal Credit.
Use our online form to apply for Housing Benefit, you can apply whether you're unemployed or working. It helps pay for rent and some service charges. It doesn't help with water, care, heating, food or mortgage payments. Any required evidence will be listed at the end of the form.
The amount of Housing Benefit you can get is based on:
It takes on average 15 days to process a new Housing Benefit claim. Claims can be processed quicker if the required evidence is supplied as soon as possible.
Most changes in your circumstances will affect the amount of benefits that you can receive. If you are unsure of whether your award will be affected you can check on our changes to your circumstances affecting benefits page.
Please advise us of your change in circumstances. You will need to provide your claim reference number that is shown on your notification letter, along with your National Insurance Number to help confirm your identity.
Please tell us as soon as possible, as the change may mean that you're eligible for more Housing Benefit. If you do not let us know within one month, we may not be able to backdate the change.
If you are currently receiving Housing Benefit but you have received a letter advising that it has been suspended because of a change in your circumstances, you can use the link below to provide the supporting evidence that we have requested.
If you can't prove the rent you pay by supplying your tenancy agreement or rent card, your landlord will need to complete the landlords rent proof form.
If you're employed but can't prove how much you are paid by supplying the required number of wage slips, your employer will need to complete the employer's certificate of gross earnings form.
The completed form(s) can be submitted electronically along with your claim or change notification.
If you are a landlord and need to contact us, then please complete the online contact form.
If you disagree with a decision, you need to submit a general enquiry or write to us at Revenues and Benefits, Plymouth City Council, PO Box 293, Plymouth PL5 9BZ within one month of the date of the decision letter. You can ask for a letter explaining our decision, for us to look at our decision again or for an independent appeals tribunal to look at the decision.
Use Self Service to view your Housing Benefit payments online. It's free and available 24 hours a day!
Once you've registered you'll be able to view any payments made to you, see how your payment has been calculated and view documents we've sent to you. Please have your entitlement letter and national insurance number ready.