Consumer and legal advice

This section contains information to help support your consumer rights and obtain legal advice if something goes wrong.

As a consumer, you have various rights that shield you from unfair practices and help make sure you get honest treatment. 

Here are some reasons why you should care about your consumer rights:

• Your rights protect you from unfair practices. For example, you have the right to know what you're buying, to change your mind, and to get compensated if something goes wrong.
• Your rights can save you money. For example, you can avoid paying for faulty goods or services if you know your rights and how to enforce them.
• Your rights can help you get the best possible service. For example, you can negotiate a better price or get a refund if you're not satisfied.

Your consumer rights also give you the right to:

• Be informed about the products and services you buy
• Choose from a variety of products and services
• Have your complaints heard and resolved
• Be safe from harmful products and services.
• Be treated fairly by businesses

If you would like to talk to someone about any aspect of your consumer rights, please contact Citizens Advice Plymouth.

Explore the articles below to view information, advice, and signposting to organisations and services that can help you.

View an A to Z Directory of consumer and legal advice-related groups and organisations