National Association of Child Contact Centres

Child Contact Centres are neutral places where children of separated families can enjoy contact with non-resident parents and sometimes other family members in a comfortable and safe environment.  Every year, this national organisation, via its member centres, supports families and children in their local community. 

They are operated by a variety of independent organisations that form the membership of NACCC.  NACCC is unique in the service it provides for local contact centres.

Many of our members provide 'Supported Contact.  They are predominantly open on alternate Saturdays.  These centres are only suitable for families that are deemed to present a minimal risk of violence or abuse.  In some cases, a higher level of supervision is needed because a child or parent is at risk of harm.  These are 'Supervised Contact Centres' and are used in these situations, but they can also be used to reintroduce a child to a parent where there has been a substantial gap in contact. 

The NACCC has an accreditation process that ensures members meet national standards.  An assessor visits every three years to ensure that the centres comply with DBS checks and health and safety legislation, that HR practices are carried out appropriately, that their financial situation is appropriate, that their operating procedures are in accordance with the standards, and that safeguarding procedures are in place.  The assessor then submits a report to the NACCC.  If the centre does not comply with all areas, an action plan is issued, which is time-limited. 

NACCC also delivers high-quality training and support to ensure members are well equipped and knowledgeable.  In addition, there is a helpline that centres, and parents can ring for advice and guidance, and a safeguarding helpline in the event of an issue arising at the centre.

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